Privacy Policy

Last updated: January 2026

Stain Logic ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at votrechai.com and interact with our professional carpet and upholstery cleaning diagnostic services based in Milan, Italy.

1. Information We Collect

We collect information in several ways to provide you with accurate cleaning diagnostics and service recommendations:

• Contact and Inquiry Data: When you submit a contact form, request a diagnostic appointment, or email us, we collect your name, email address, phone number, and a description of your cleaning problem (stain type, fabric, location, urgency).
• Booking Information: If you use our appointment calendar or pre-visit preparation form, we record your preferred dates, times, property address, and any special access instructions or fabric care history you provide.
• Automatic Technical Data: Our website may collect basic information about your browser, device type, IP address, pages visited, and time spent on the site through standard server logs and optional analytics tools. This helps us understand how visitors use our diagnostic resources and improve our content.
• Cookies and Similar Technologies: We may use cookies to remember your preferences, maintain session information, and analyze site performance. These are non-essential and can be disabled in your browser settings.
• Before-and-After Documentation: If you become a client, we may photograph your stains and cleaned surfaces (with your explicit consent) to document our work and provide proof of results.

2. Legal Basis and Purpose of Use

We process your personal data for the following purposes:

• Service Delivery: To respond to your inquiry, diagnose your cleaning problem, recommend appropriate solutions, and schedule appointments.
• Communication: To send you diagnostic findings, service updates, appointment confirmations, and follow-up information about fabric care or stain prevention.
• Quality Improvement: To analyze which stain types and fabric diagnostics are most common, refine our decision trees and educational content, and improve our service accuracy.
• Legal Compliance: To maintain records required by Italian tax and business regulations, and to respond to lawful requests from authorities.
• Marketing (with consent): If you opt in, we may send you educational content about stain prevention, fabric durability, or seasonal cleaning advice. You may unsubscribe at any time.

Our legal basis for processing is your consent (when you submit a form or contact us) and our legitimate interest in providing and improving our diagnostic cleaning service.

3. Data Sharing and Processors

We do not sell your personal data. However, we may share information with:

• Service Providers: Third-party vendors who help us send emails, host our website, manage appointments, or analyze site performance. These processors are bound by confidentiality agreements and process data only as instructed.
• Legal Requirements: If required by Italian law, court order, or regulatory authority, we may disclose information to comply with legal obligations.
• Business Transfers: If Stain Logic is acquired or merged, your data may be transferred as part of that transaction, and we will notify you of any material change in how your data is handled.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined above:

• Contact inquiries and diagnostic records are kept for 3 years to support service quality and address any follow-up questions.
• Appointment and booking information is retained for 2 years for scheduling reference and service history.
• Before-and-after photographs are kept for 5 years as proof of work, unless you request deletion sooner.
• Automatic technical data (server logs, analytics) is typically retained for 90 days.
• Marketing consent records are maintained until you withdraw consent.

You may request deletion of your data at any time, subject to legal retention obligations.

5. Your Rights Under Italian and EU Law

As a resident of Italy or the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may correct inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing: You may limit how we use your data in certain circumstances.
• Right to Data Portability: You may request your data in a portable format for transfer to another service.
• Right to Object: You may object to marketing communications or certain processing activities.
• Right to Lodge a Complaint: You may file a complaint with the Italian Data Protection Authority (Autorità Garante per la Protezione dei Dati Personali) if you believe your rights have been violated.

To exercise any of these rights, contact us using the details provided in Section 7 below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption for all data transmitted through our website.
• Restricted access to personal data by authorized personnel only.
• Regular security reviews and updates to our systems.
• Confidentiality agreements with all service providers and staff.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data breach, please contact us:

• Email: hello@votrechai.com
• Phone: +39 396 539 0574
• Address: Stain Logic, Milan, Lombardy, Italy

We will respond to your request within 30 days or as required by law.

8. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete such data and terminate the child's account if applicable. Parents or guardians who believe their child has submitted information to us should contact us immediately.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality, security, and appointment booking.
• Analytics Cookies: Help us understand how you interact with our diagnostic content and which stain-type resources are most useful.
• Preference Cookies: Remember your language, timezone, or accessibility settings.

You can disable cookies through your browser settings. Disabling essential cookies may affect website functionality, but analytics and preference cookies are optional. We do not use third-party advertising cookies or share cookie data with advertisers.

10. Third-Party Links

Our website may contain links to external sites, such as fabric care guides or cleaning equipment suppliers. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, if required, by sending you an email notification. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy.

12. International Data Transfers

Stain Logic is based in Italy and operates within the European Union. Your personal data is processed and stored within the EU in compliance with GDPR. If we transfer data outside the EU, we will do so only with appropriate safeguards, such as Standard Contractual Clauses or your explicit consent.